If you are not happy with your Qulbix product you may return it to Qulbix for a full refund* on the product's price. This must be done within 30 days of the purchase (according to Slovenia's Law on the protection of consumers’ rights, article 43.d). The product must be unused**, with no sign of assembly and in new condition with original packaging and all accessories included. Qulbix does not accept crash damaged parts or items that have been modified in any way. We do not refund any shipping costs. Customers are responsible for repackaging of the product in such a way that it is returned in perfect condition.
*PLEASE NOTE: If the original packaging has been opened and other general conditions met, we will refund 99% of product's purchase price in case of bike kits, and 95% of the product's purchase price for other products sold by Qulbix, to cover repacking and Q.C. rechecking costs.
**EXCEPTIONS: Performance e-bikes under 7-Day Qulbix Ebike Return Policy are subject to set of rules and conditions under the 7-Day Qulbix Ebike Return Policy, detailed below.
RETURN & REFUNDS LIMITATIONS AND EXCEPTIONS:
We do not refund:
- Customised products; for more info on this matter, please contact us at info(at)qulbix.com;
- Used items;
- Items altered in any way by the user; read warranty conditions here;
- Shipment costs;
- Lost items, sent back by customers
For more info on return & refund policy contact us at info(at)qulbix.com.
7-DAY QULBIX EBIKE RETURN POLICY
HOW DOES IT WORK
To qualify for the 100% e-bike kit purchase price refund, you need to follow the procedure described below:
- Your decision must be made within 7 days from the date that the product was marked as delivered;
- It must be in pristine condition – there must not be any damages, usage or assembly marks on any of the components;
- You need to keep the original package;
- You are responsible for repacking and shipping of the e-bike kit; don’t hesitate to contact us if you require more information about repacking;
- Your decision needs to be made is made within the 7 days;
- Repackage your e-bike kit well and according to our instructions;
- Help us coordinate the pick-up of the bike;
You have 7 days from the date that the product was marked as delivered to request a return authorisation. If you are considering a return, please make sure to reach out to us before you re-package the e-bike kit — we have helpful suggestions if you are contemplating a return, due to performance of the item, sizing, or for any other reason.
To qualify for the 100% purchase price refund, your return request must be done within 7 days of the e-bike kit’s delivery to you. After the 7-day period expires, the product cannot be returned to Qulbix for a refund.
You must keep the original packaging and the e-bike kit must be repacked back into the original packaging when you send it back to us. This is very important, as this ensures that the e-bike kit is delivered back to the warehouse in good condition. Repacking of the e-bike kit back into the package it arrived in is the customer’s responsibility. Don’t hesitate to contact us if you require more information about repacking.
Once the return authorisation is issued, you will be able to send back your e-bike kit. Refunds will be issued back to the original method of payment within 14 business days after the date the returned product is received at the warehouse. You will only be charged for the transport costs (to you and back to us).